First Impression Assistant

Boodle Hatfield has been providing practical advice to businesses and individuals for 300 years. Our clients come from a wide range of sectors, both in the UK and internationally, and include some of the most well-established owner-managed businesses and property companies as well as fast-growing entrepreneurial enterprises and ultra-high net worth families. Our chief priority is helping our clients achieve their commercial objectives, whatever form their business takes.

Our approach is to become the long-term trusted adviser to leading wealth creators and owners as well as their commercial and investment enterprises. Having a holistic view of our clients' structures and affairs means we can leverage this to provide the most appropriate and commercial advice to them. This approach has enabled us, throughout our 300-year history, to help our clients successfully navigate the continually changing and sometimes challenging markets in which they operate.

With a history like ours, we know we are built to last. But this isn’t the time to rest on our laurels but instead a chance to reflect and build on our heritage. We are merely today’s custodians of the Boodle Hatfield name, and we want to create a legacy that our successors will be just as proud of.

To commemorate our 300 year anniversary, throughout 2022 we will be rolling out an extensive programme of activities, each of which sows the seeds for the future success of others – our local neighbourhoods, the wider legal profession, and of course our valued clients and our own team.

Role

The First Impression Assistant's principal role is to provide clients and guests with a friendly and professional welcoming, answer the telephone and take meeting room booking enquiries. This role is responsible for ensuring that meeting rooms are set up correctly for use throughout the day and assisting staff and visitors using the facilities. This role reports into the Front of House Manager.

Responsibilities

This roles main duties will include, but are not limited to, the following:

• Meeting, greeting, and interacting with visitors
• Switchboard call handling
• Internal call handling including taking and passing on accurate messages
• Processing and confirming meeting room booking requests
• Meeting room set up and hospitality 
• Ordering, organising, and assisting with hospitality and events
• Setting up audio visual systems and trouble-shooting problems
• Populating data collection workbooks
• Participating in an office rota within the First Impression Assistant team
• Support areas of the business when required
• Actioning any reasonable task instructed by the Front of House Manager

A First Impression Assistant also has a responsibility to ensure that their skill set is up to date and they are familiar with the Firm’s departments, key personnel, clients, internal systems and procedures.  This will ensure that the First Impression Assistant is able to carry out his or her role effectively and, where appropriate, discuss any training requirements with the Front of House Manager. In addition to this, they should have:

• A committed attitude and dedication to creating a memorable guest experience
• Excellent telephone manner and competent knowledge of telephone system
• Excellent communication, organisational and team skills
• Experience using email and Microsoft packages
• Flexible and dependable, able to take the initiative
• Able to remain calm under pressure
• A team focused attitude
• Conscientious, approachable and enthusiastic
• Able to quickly build confidence, respect and trust with others
• Excellent personal presentation

Boodle Hatfield is committed to providing equal opportunities in employment through its inclusive and supportive environment. This means that everyone who either applies to or works for the Firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.  We are fully committed to a working environment in which all people can excel.